Booking and service questions

Select Get the app, then Google Play, to open the MintHome store page and download the app.

The iPhone app is not available yet. You can use our online enquiry form or contact our support team.

Yes. Choose “Contact us” to use the enquiry form, WhatsApp, WeCom or phone before booking.

MintHome currently serves the Greater Toronto Area and the Greater Vancouver Area. GTA coverage includes Toronto, North York, Scarborough, Etobicoke, Markham, Richmond Hill, Vaughan, Thornhill, Aurora, Newmarket, Mississauga, Brampton, Oakville, and nearby areas. Greater Vancouver coverage includes Vancouver, Richmond, Burnaby, Coquitlam, Surrey, New Westminster, North Vancouver, West Vancouver, Delta, White Rock, Port Moody, Port Coquitlam, Langley, Maple Ridge, Pitt Meadows, and nearby areas. Enter your exact address in the app to review current availability.

Choose a service, date and time, add your address, home details and priorities, then review the estimate and follow the payment instructions. Check the order for staffing and status updates. If a time is unavailable, view other dates.

MintHome arranges a cleaner for your first visit. For later bookings, you can request a cleaner who has served you before, subject to their availability and service area.

Open Orders in the app and select your booking to see the service details, staffing and current status.

Yes. A deposit is required to reserve your appointment and will be deducted from your final order total.

Please use the payment methods shown on the app's checkout page, such as supported credit or debit cards. Available methods may vary.

Yes. Electronic receipts are available. If you need a business invoice, include your company information in the order notes and check your order page for invoice details.

Yes. Go to Orders and submit a reschedule or cancellation request. Cancellation policy: within 24 hours before service: deposit is non-refundable; 24–48 hours: 50% of the deposit is refunded; more than 48 hours: full deposit refunded.

No. MintHome provides the tools, equipment and cleaning products, and the team brings them to your home. Tell us about preferred products, delicate surfaces or products to avoid when booking.

It's recommended for the first visit or when explaining special requirements. If you're away, please provide access instructions, parking details, and entry information in advance.

Please let us know in your booking and keep your pets safely secured during the service. Pets won't affect the hourly rate, but heavy pet hair may require additional time.

Please secure cash, jewelry, documents, valuables, private items, and fragile items before service. This helps the team focus on cleaning and reduces avoidable risk.

Please include parking, building access, and elevator reservation details in your booking notes. Keep your phone available in case the cleaner needs assistance.

Yes. Depending on order status, reminders may be sent by SMS, app notification, or supported in-app messages. Please keep app notifications enabled and check Orders for updates.

You can select the number of cleaners when booking. Estimated duration depends on the service type, property condition, and number of cleaners.

Yes. Explain priority areas, rooms to avoid, delicate surfaces or other requests before or during the visit. If extra work requires more time, the service professional will ask for your agreement first.

Our trained cleaning team follows the tasks agreed for your booking, keeps kitchen and bathroom tools and cloths separate, and uses methods suited to each surface. Check the work after the visit. If anything has been missed, send photos and details within 24 hours so our support team can follow up.

If you are not satisfied with the cleaning, send photos, locations and details within 24 hours after the visit. Our support team will review the concern and follow up. Requests after that time may not qualify for a free return visit. Refunds, compensation and property damage are reviewed by our support team.

Submit feedback within 24 hours with photos and details. Requests beyond the feedback period may not qualify for re-service.

Contact your cleaner from the order details in the app to check their arrival. If you cannot reach them or need to change arrangements, contact MintHome support with your order number.

Check the order breakdown and the coupon terms. If something still looks wrong, send the order number and a screenshot to our support team.

Check the service, address, time and notes in your order. If anything is incorrect, contact your service professional or our support team with the details to correct.

Regular cleaning covers everyday dust and dirt on kitchen and bathroom surfaces, floors, counters and furniture. It suits routine upkeep. Check the service details for included and excluded tasks before booking.

Deep Cleaning is more comprehensive and may include steam cleaning, grease removal, cabinet cleaning, and more detailed work.

Move cleaning prepares an emptied home for a handover or arrival. Deep cleaning focuses on accumulated grease, limescale and dust in a lived-in home. Cabinet or appliance interiors should be confirmed separately when booking.

Both focus on cleaning around a home handover. Move-in cleaning prepares the home for arrival; move-out cleaning prepares it for the next occupant. The exact scope depends on the home and your booking.

We clean carpets, mattresses, sofas, and other upholstery. See the service page for details.

Drying often takes around 24 hours with good ventilation. Actual time depends on fabric, humidity, airflow, and how much moisture was used during cleaning.

Results depend on the stain type, age, and material. Complete removal cannot be guaranteed.

Please empty the appliance before the appointment and review the service scope in the app. Some appliances may need to be powered off or cooled down before interior cleaning.

Please store valuables, cash, documents, jewelry, and fragile personal items securely before service to reduce confusion or accidental damage.

Yes. Every service professional receives professional training and a background check and brings the tools required for the job. Cleaning is provided by MintHome’s own team, with tools, equipment and cleaning products supplied by the company.

You can request a cleaner who has served you before, subject to availability and service area. For regular visits with the same person, book ahead and include that preference.

Contact us to discuss the job. Share the address, size, cleaning frequency, photos and priorities. Our team will confirm whether we can provide the service and explain the pricing.

We offer first-order coupons, referral coupons, and seasonal promotions. Check My > Coupons in the app.

Check available coupons in the app and choose an eligible one at checkout. The amount, services and validity follow the terms shown on the coupon.

Referral coupons are automatically issued after your referred friend completes a qualifying order.

Coupon eligibility depends on the coupon. Some coupons apply only to certain services, cities, order amounts, or dates. Please check the coupon details before checkout.

No. Coupons generally cannot be exchanged for cash, withdrawn, or transferred unless the coupon terms clearly say otherwise.

Referral coupons are valid for 90 days. Other coupons follow the validity shown on the coupon.

If an order is cancelled and the coupon is still valid, it may return according to app rules. Expired coupons generally cannot be restored.

An hour package lets you buy cleaning hours in advance for eligible services. It can suit regular cleaning or several properties. Check the hourly price, expiry date and eligible services before buying.

Compare the hours, hourly price, expiry date and eligible services on the hour package page in the app before buying.

Hour Packages usually apply to hourly cleaning services. Fixed-price services, special services, or campaign products may follow separate rules shown at checkout.

By default, Hour Packages do not stack with coupons unless the checkout page or campaign terms say otherwise.

Please refer to the package page for validity. Remaining hours can usually be used across multiple bookings during the valid period.

Hour packages are prepaid cleaning hours and generally cannot be withdrawn as cash. Refund or adjustment requests follow the terms in the app and are reviewed by our support team.

Hours are deducted based on actual service time. Extra time is charged at the standard hourly rate.

An hour package is used in hours for eligible hourly services. Account balance is used as money. Check the purchase and checkout pages for eligible services and how each can be applied.

Top-up Balance comes from your paid recharge. Bonus Credit is a promotional benefit and is generally not withdrawable, refundable, or transferable.

Top-up Balance and Bonus Credit are generally non-refundable unless app rules or applicable requirements say otherwise. Please review the balance page before recharging.

Combination discounts may be available for moving plus move-out cleaning. If a discount or coupon applies, it will appear in the app during checkout.

Within 24 hours of the visit, send the order number, photos or videos, when and where you noticed the issue, and what you would like us to address. Our support team will review it and let you know if more information is needed.

Our support team reviews the order, the service professional’s account and your photos or videos, then discusses the next steps with you. If more information is needed, we will explain what to provide. Contact support with your order number for an update.

In the app, go to Orders, open the relevant order, then choose After-sales or Feedback and follow the page instructions.